AT&T's Flimflammery Angers 3G iPhone Owners
I just read a funny yet sad and disturbing article at iPhoneFAQ that shows just how crappy customer service has gotten these days. The author, like many 3G iPhone users, has been plagued by the plethora of problems stemming from the poor performance of AT&T's 3G network (not the iPhone's antenna as many suspected). The author relates his nightmarish story of dealing with customer representatives from AT&T...
Basically AT&T has been apologizing over and over about the state of its 3G network, promising that it will be fixed within a month or so and telling customers to be patient. Although extremely annoying, especially after being excited about a new, faster iPhone and paying $200-$300 for it, network problems are at least somewhat understandable. After all, sh*t happens. That is not what's angering 3G iPhone owners, however.
The problem is that 3G iPhone customers pay $30 per month for the 3G service, a service that they currently do not get. So 3G owners are relegated to using the EDGE network, like the rest of us lowly 2G iPhone users. Except they spend $30 while we spend $20 a month. Not fair, and there are plenty of analogies to go around as the author lets us know. So after speaking to many, many different reps, he was told that, as a 3G iPhone owner, he could not switch to the $20 EDGE plan. One rep actually told him to break his contract (costing him $175) and buy the original iPhone if he wants the $20 plan. Makes sense right? At one point the whole EDGE network went down across part of the country for a period of time and an understanding rep offered a $5 rebate to cover it. He has no complaints with the phone itself - that's not the point though, $10 a month for nothing is. Read for yourself...
[via iPhoneFAQ]
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