How do I clear my message counter or set it to zero?

By Pete Miller - Published March 25th 2008 - 03:04

If you have a voicemail icon that won't go away try:

Calling your voice mail and deleting messages.
Calling your BlackBerry and leaving a message, then calling your voice mail from your BlackBerry and deleting messages.
Pulling the battery and then putting it back in (hard reset).

If you have a new message icon that won't go away or a negative count try:

Pulling the battery while powered on for a hard reset.
Go to View Messages -> View Folders and check each folder.
Scroll to the top of the message folder, over the date and heading and click menu to Mark Prior Open
Try switching themes to see if it stays, then switch back (Options -> Theme -> select).
Wipe and reload the OS

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