How do I clear my message counter or set it to zero?

If you have a voicemail icon that won't go away try:

  • Calling your voice mail and deleting messages.
  • Calling your BlackBerry and leaving a message, then calling your voice mail from your BlackBerry and deleting messages.
  • Pulling the battery and then putting it back in (hard reset).

If you have a new message icon that won't go away or a negative count try:

  • Pulling the battery while powered on for a hard reset.
  • Go to View Messages -> View Folders and check each folder.
  • Scroll to the top of the message folder, over the date and heading and click menu to Mark Prior Open
  • Try switching themes to see if it stays, then switch back (Options -> Theme -> select).
  • Wipe and reload the OS